The Human Rights Perspective towards Enhancing Employee Satisfaction and Organizational Effectiveness-A Study of Telecom Sector in India

Abstract

The purpose of conducting this research is to understand the applicability and importance of human rights at the workplace, assess influence of workplace human rights implementation on employee satisfaction and further of employee satisfaction on organizational effectiveness with reference to the vibrant Telecom sector. Unstructured interviews were conducted with senior officials of six Telecom organizations in the city of Lucknow, the state capital of Uttar Pradesh, India namely Bharat Sanchar Nigam Limited, Telenor, Vodafone, Airtel, Tata Docomo, Reliance Communications Ltd. The intent was to identify the aspects stated above, which cast an influence and understand the provisions established by the organizations as per the legal framework. A primary survey was conducted by administering a structured questionnaire. A representative sample of 310 respondents belonged to the middle category employees from the above stated organizations. The study revealed that active implementation of human rights' aspects and addressing issues pertaining to working conditions, health and safety, payment of wages, social security, equal opportunity, freedom of association, worker participation and compensation towards injury influence individual employee satisfaction. This results in greater individual output and leads to higher cumulative performance which in turn enhances organizational effectiveness. It also results in maintaining healthy industrial relations and envisages better working environment. A limitation that emerged was that there was a limited data access on individual employee performance since it was considered highly confidential. Respondents were also a bit hesitant in filling the questionnaire.